§ 19-68. Annual report.

Within 90 days after the close of its fiscal year, an operator shall submit to the city a written annual report, in a form approved by the franchise administrator, which shall contain at least the following information:

(1)

Review of system development. A summary of the previous year's activities in the development of the system in the city, including, but not limited to, additions, deletions or improvements begun or discontinued during the reporting year, and a summary of the type and number of subscribers of each type, and subscribers gained or lost.

(2)

Financial information. A balance sheet or annual audited financial statement prepared in accordance with generally accepted accounting practices. This information shall be in addition to that required to establish the operator's gross revenues, for purposes of establishing the required franchise fee payable to the city.

(3)

Summary of complaints/compliance with customer service standards. A summary of any written complaints received from cable service subscribers concerning the operation of the system, and information verifying compliance with the Federal Communications Commission customer service standards and any locally imposed customer service standards. It is understood that reporting by an operator of compliance may, if the operator does not possess technology which can reasonably report compliance by jurisdiction serviced by the operator, be done on a unified basis by the operator. In addition, an operator shall, upon written request of the city from time to time, in response to subscriber inquiries, complaints or disputes, provide to the city a report of complaint information, including the operator's responses, on any individual subscriber. The report shall include at least the following: (1) nature of the complaint; (2) actions taken to resolve the complaint; (3) whether the complaint was resolved, and if it was, the length of time taken to resolve the complaint; (4) if the complaint was not resolved, whether it is anticipated that the complaint will be resolved; and (5) if it is not anticipated that the complaint will be resolved, an explanation of why that conclusion is reached. Nothing in this section shall be construed to require the operator to provide information it reasonably believes to be in violation of the privacy provisions contained in the Act or other applicable law.

(4)

Other required information. Unless directed otherwise by a separate franchise agreement, all reports, records, maps or other information required by this chapter or a separate franchise agreement to be submitted to the city, but for which no specific time for submission is provided, shall be included in the annual report

(Ord. No. 930358, § 1(43.68), 8-25-94)